Privacy Policy

This privacy policy explains how Guild Homes (Tayside) Ltd use any personal information we collect about you when you use this website, contact us or deal with us in relation to our products or services, or supply goods or services to our business. In these circumstances, Guild Homes (Tayside) Ltd is the controller and responsible for your personal data.

Topics:

What information do we collect about you?
We may collect, use, store and transfer the following data about you in order to provide you with our products and services or communicate with you about them:

  • Name
  • Address
  • Contact details (email, phone number)
  • Address of property to be reserved or purchased
  • Bank details
  • Card details
  • Marital status
  • Gender
  • Date of birth
  • Transaction data (details about payments to and from you and other details about products and services you have purchased from us)
  • Internet protocol (IP) address and other technical data and usage data
  • CCTV footage and images

We collect this information about you when you register with us, express an interest in a property or make an enquiry using the online enquiry form(s) on this website or contact us via email, telephone or visit us at our sites or offices. Website usage and other technical information is collected using cookies – please see our cookies policy for details.

In limited circumstances, we may be required to process special category personal data relating to your health (such as disability, illness or injury information) where you provide this information to us to allow us to make adjustments to the home that you have purchased, or for other purposes relating to your contract to purchase a home from us. In these circumstances, we will ask for your explicit consent to hold and process your health data. Please see the ‘Consent’ section below for further information on how to withdraw your consent once given.

How will we use the information about you?
We will collect and use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you. For example, in order to allow us to manage your purchase of a home from us and provide after sales care where applicable, or to let you know of changes to our products and services or terms and conditions;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interest and fundamental rights do not override those interests. Examples of our legitimate interests are as follows:
    • selling and supplying our homes and related services;
    • protecting customers, and other individuals and maintaining their health, safety and welfare;
    • understanding our customers’ behaviour, activities, preferences and needs in order to tailor our products and services effectively;
    • improving existing products and services and developing new products and services;
    • preventing, investigating and detecting crime, fraud and anti-social behaviour relevant to our business, and taking legal action to protect our business where appropriate;
    • handling customer contacts, queries and disputes; or
  • Where we need to comply with a legal obligation. For example, in order to allow us to notify utility suppliers about the existence of your new home and any sale concluded between us.

Consent
Generally we do not rely on consent as a legal basis for processing your personal data except in limited circumstances such as marketing, or where we are required to process personal data relating to your health. Where we have obtained your consent to process your personal data, you have the right to withdraw consent at any time by contacting us at the details set out below.

Our policy on security of your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Marketing
We may choose to send you information about products and services of ours which may be of interest to you from time to time, where we have your consent to do so. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us using one of the methods as described in the “Get in touch” section at the bottom of this page.

Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out below:

  • Third parties involved in facilitating the contract between us for the sale of our products and services such as Solicitors, estate and managing agents, the NHBC, mortgage providers, utility and service providers and local authorities;
  • Governmental and local authorities for the purposes of preventing and investigating crime, and facilitating your participation in governmental or local house purchase schemes.

We may also share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data from time to time to comply with the law.

We have data processing agreements in place with these providers where applicable so that they process your personal data in accordance with this Privacy Notice.

International transfers
If you live outside of the UK or the European Economic Area (EEA), we may need to transfer your personal data outside of the UK or the EEA to correspond with you. Where this applies, we will take all steps reasonably necessary, and ensure that appropriate safeguards are in place to ensure that an equivalent level of protection is given to your personal data.

The data that we collect from you will be stored inside the UK. We will not transfer your personal data outside the United Kingdom without informing you beforehand.

Retention of your data
We will not store your personal data longer than necessary for the uses outlined above, unless it is required to do so to comply with the law and / or any regulatory requirements.

We will retain your information, and will securely destroy or anonymise your personal information in accordance with applicable laws and regulations.

Your rights
You have certain rights under law which can be exercised by contacting info@guild-homes.co.uk, namely:

  • the right to access the personal data held about you by making a subject access request in accordance with the data protection laws. We may charge a reasonable fee when a request is manifestly unfounded or excessive;
  • the right to have your personal data rectified if it is inaccurate or incomplete;
  • the right to have your personal data deleted in certain specific circumstances as set out in the data protection laws;
  • the right to restrict the processing of your personal data in certain specific circumstances as set out in the data protection laws;
  • the right to ask us not to process your personal data for marketing purposes or for purposes based on our legitimate interests;
  • the right to request the transfer of your personal data to another party in certain specific circumstances as set out in the data protection laws; and
  • where you have provided consent, to withdraw such consent at any time.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18th October 2022.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email at info@guild-homes.co.uk

Or write to us at: Guild Homes (Tayside) Ltd, Chapelpark House, 7 Academy Street, Forfar, Angus DD8 2HA

Complaints
If you are unhappy with how we handle your personal information you can:

  • contact us at the address set out above; or
  • lodge a complaint with the Information Commissioner’s Office (ICO) (please see: https://ico.org.uk/make-a-complaint/ for more information).

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